NO Restocking Fee on Returns
Over the last few months, I have been fortunate enough to acquire several new clients. I usually try to ask how they learned about us or why they decided to make a custom knife purchase from Robertson’s Custom Cutlery. This time I received the same interesting reply from a couple of different collectors. They said, “Partly because you don’t have a restocking fee if I want to return something.”
I found it odd that a business selling custom knives would do this. Perhaps, this is more common than I know, but is something I have never done. I have very few custom knives returned, but when you buy a knife from Robertson’s Custom Cutlery, you have a 5-day inspection period. Within those 5 days, you may return the knife for any reason. While you will have to pay return shipping, there is NO restocking fee as long as it is returned in the same condition it was sent to you.
What is a restocking fee? If you buy an item and are not happy with it, you can send it back; however, there will be a 10% – 15% restocking fee deducted from your refund. Normally, I would associate this return policy with a large retail store that keeps thousands of items in inventory and has to pay the employees to replace the item. If a business has that many items in stock, you may want to ask, what level of custom knife expertise do they really have with all those knives?
To help insure you will not need to return a custom knife, ask questions. If you’re having a hard time deciding between 2-3 knives on our website and want to discuss the pros and cons. The leading expert on custom knives, especially fixed blades, is happy to help. Les@robertsonscustomcutlery.com At Robertson’s Custom Cutlery, our priority is providing you with the custom knife that best suits your needs and interests so you will love your knife.